General Privacy Information

This section provides definitions for key terms used in this privacy policy to clarify their meanings and ensure transparency.

Shieldra collects various types of information to provide and improve our services efficiently and securely.

Information users provide directly to Shieldra during interactions with our platform and services includes but is not limited to:

• Full name and contact details such as email address and telephone number.
• Details regarding property interests and preferences.
• Documentation related to property transactions and legal processes.
• Business information relevant to deal coordination where necessary.
• Feedback and communication platform through our platform or support channels.
• Account registration information including usernames and passwords.

We also collect information automatically to enhance the operation and security of Shieldra’s services.

• Device information such as IP address, browser type, and operating system.
• Usage data including pages visited, time spent, and navigation paths within our website.
• Cookies and similar tracking technologies to recognize returning users and personalize content.
• Location data derived from IP addresses when relevant and permitted.
• Log files recording access times and error reports.
• Performance metrics to monitor and improve service stability.

Certain personal data may be shared with third parties under specific circumstances to support our service delivery.

• Trusted service providers assisting with customer support, marketing, and technical hosting.
• Legal authorities when required by law or to protect rights and safety.
• Professional partners involved in the coordination of property transactions with the user’s consent.

Shieldra processes personal data for specific legitimate purposes essential to delivering our property deal coordination service:

• Facilitating communication and coordination between involved parties in real estate transactions.
• Managing user accounts and access to Shieldra’s platform.
• Improving service quality through analysis and user feedback.
• Providing customer support and responding to inquiries effectively.
• Sending administrative information relevant to account management and service updates.
• Ensuring website and data security to prevent unauthorized access.
• Compliance with legal obligations applicable in Switzerland.
• Conducting marketing communications with explicit user consent where applicable.

Shieldra relies on the following legal bases under applicable data protection legislation for processing personal data:

• Performance of a contract: processing necessary to provide the requested property deal coordination.
• Compliance with a legal obligation imposed by Swiss law.
• Legitimate interests pursued by Shieldra, balanced against user rights.
• User consent given explicitly for specified processing activities.

Data sharing is limited strictly to entities necessary for service provision and legal compliance.

• Data processors under contract to Shieldra who perform support services.
• Governmental organizations as required by law or for legal proceedings.
• Third-party partners involved in specific transactions with user prior approval.
• Payment processors when business transactions are part of the service.
• Analytics providers for service improvement and security monitoring.
• Legal advisors or auditors for compliance purposes.

Shieldra applies technical and organizational measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction.

• Encryption of sensitive data in transit and at rest.
• Regular security training for staff and strict access controls.
• Continuous monitoring and vulnerability assessments of IT infrastructure.

Users have certain rights concerning their personal data under Swiss and applicable data protection laws.

• The right to access their personal data held by Shieldra.
• The right to request correction of inaccurate or incomplete data.
• The right to object to data processing on legitimate grounds.
• The right to request data deletion where lawful and applicable.
• The right to data portability in certain circumstances.
• The right to withdraw consent at any time without affecting prior processing.
• The right to lodge a complaint with a supervisory authority.
• The right to restrict processing under specified conditions.

• Lawful, fair, and transparent processing of data.
• Purpose limitation and data minimization principles followed.
• Implementation of appropriate technical safeguards.
• Facilitation of user rights enforcement.

Users may contact our data protection officer or relevant authorities for unresolved concerns.

We do not knowingly collect personal data from individuals under the age of 16 without parental consent. If you believe we have inadvertently collected data from a minor, please contact us immediately.

Our website may contain links to trusted third-party sites related to real estate services. Shieldra is not responsible for their privacy practices and encourages users to review the privacy policies of any linked sites.

Shieldra may update this privacy policy periodically. We will notify users of significant changes via email or on our website before the changes take effect.